Refund policy
We want your Bimbletail order to arrive in good condition and match what you ordered. Please contact us at hello@bimbletail.com within 30 days of delivery if there is a problem with your order.
Damaged, defective, incorrect, or missing items
If an item arrives damaged or defective, or if you receive the wrong item or something is missing, email hello@bimbletail.com with your order number and clear photos or video showing the issue. We may also request photos of the packaging, shipping label, measurements, or other information needed to review the claim.
After review, we may offer a replacement, a refund, a partial refund, or replacement of a missing component, as appropriate. In many approved cases, you will not need to return the original item.
Damage limited to outer shipping packaging, minor cosmetic differences that do not affect function, and normal variation in color or appearance may not qualify for a full refund.
Nothing in this policy limits any mandatory consumer rights or remedies that apply to you.
Returns for personal reasons
If you selected the wrong size or option, changed your mind, or no longer want an item, contact us within 30 days of delivery. The item must be unused, in its original condition, and in its original packaging to be considered.
Do not send an item back without authorization. If a return is approved, we will email the return instructions and the correct destination for that specific order. Return destinations vary, and unauthorized returns may not be received or refunded.
Customers are responsible for return shipping costs for personal-reason returns. Original shipping charges and any customs charges are non-refundable. We recommend using a tracked shipping service; Bimbletail cannot guarantee receipt of an untracked return.
Non-returnable items
Used items, personalized or made-to-order products, gift cards, and items that cannot be resold for health or hygiene reasons are not eligible for personal-reason returns unless they arrived damaged, defective, or incorrect. Sale items remain covered for damage, defects, and fulfillment errors, but may otherwise be final sale when identified as such before purchase.
Cancellations and order changes
Contact hello@bimbletail.com as soon as possible if you need to change or cancel an order. We will try to help, but cancellation is not guaranteed after processing or fulfillment has begun. Customized, made-to-order, or specially procured products might not be cancellable after processing starts.
Packages marked delivered or returned because of an address issue
If tracking says delivered but you cannot locate the package, check with household members, neighbors, the carrier, and your local post office first. We may ask for written non-delivery confirmation from the carrier or post office while we investigate.
An incomplete or incorrect address, refused delivery, unpaid customs charges, or failure to collect a package may affect eligibility for a refund or replacement. We will still try to help identify any options available.
Refunds
We will notify you after reviewing your request or authorized return. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since we confirmed a refund, contact hello@bimbletail.com.