Shipping policy
Order processing
Orders for in-stock products are typically processed in 2–3 business days. Products that require procurement are typically processed in approximately 3–5 business days. Processing estimates begin after payment and order verification and do not include carrier transit time.
We may contact you if an item becomes unavailable, a substitution is available, or we need additional information before fulfillment. We will not substitute an item without your approval.
Estimated delivery times
Delivery estimates depend on product location, destination, customs, and the shipping method available for the order:
- Products shipped from a warehouse in China generally arrive in approximately 7–20 calendar days after dispatch.
- Products stocked in a local US or EU warehouse generally arrive in approximately 2–7 calendar days after dispatch within the warehouse’s supported region.
These are estimates, not guaranteed delivery dates. Carrier congestion, customs review, weather, holidays, remote destinations, and events outside our control can cause delays. The estimate shown at checkout or in your tracking information should be used when it is more specific.
Shipping destinations
Products shipped from China are available to many countries. Local warehouses primarily serve their own regions; for example, US inventory generally ships within the United States, while German warehouse inventory can serve supported EU destinations.
Enter your complete delivery address at checkout to confirm whether an item can be shipped to you and to view the available shipping methods. Availability can vary by product.
Shipping charges
Shipping charges, including any free-shipping option offered for a particular locally stocked product, are displayed at checkout. Bimbletail does not currently promise a store-wide free-shipping threshold.
Tracking and split shipments
When tracking is available, it will be sent to the email address used at checkout. Orders containing multiple items may arrive in separate packages and on different dates because products can ship from different warehouses.
Tracking can take several days to begin updating after dispatch. Customers are responsible for monitoring carrier notices and collecting packages held at a post office, pickup point, or customs office.
Address accuracy
Please check your name, street address, apartment or unit number, postal code, phone number, and email before submitting an order. Contact hello@bimbletail.com immediately if something is wrong. We cannot guarantee an address change after processing starts. Incorrect or incomplete information supplied at checkout may cause delays, additional charges, or affect eligibility for a refund or replacement.
Customs, duties, and taxes
International shipments may be subject to import taxes, duties, brokerage fees, or customs delays. Unless checkout explicitly states otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price. Refusing to pay customs charges may prevent delivery and might make the order ineligible for a refund.
Delayed or missing packages
If tracking has not updated for an extended period or the delivery estimate has passed, email hello@bimbletail.com with your order number. We will review the tracking and work with the fulfillment provider or carrier. Some investigations require confirmation from the local carrier or post office and can take additional time.